Agile Plan Group helps businesses align their Zendesk instance with real operations and customer service goals — and we build the apps that extend it.
Every engagement follows four focused steps so you always know where we are, what's next, and what "done" looks like.
We perform a deep review of your current Zendesk instance — routing rules, triggers, channels, automations, views, ticket volumes, group usage, and more. Nothing gets missed.
We walk through the audit findings together and map out the next phases with your team. This is where we define what "done" means — so everyone is on the same page before work begins.
With full alignment in place, each phase is executed according to what was agreed upon in Step 2. Clear timelines, defined stakeholders, and zero surprises.
Every consulting engagement showed us the same opportunities to extend what Zendesk offers. So we started building. Our apps are purpose-built to complement the native experience — and they're free to try.
The spreadsheet view Zendesk admins always wanted. Users and Organizations in a sortable table — free forever. Pro and Auditor tiers add audit tabs and drill-down so you can see exactly which tickets each trigger, automation, and macro fired on.
Send SMS notifications to customers when their tickets are updated. Keep requesters and CC'd contacts in the loop without forcing them to check email.
We don't try to be everything. We specialize in Zendesk — and that singular focus means better outcomes for your team.