A decade inside Zendesk, tuning the routing, AI and automations most teams never switch on — and building the apps that extend it. We find the small, fast changes that turn an average support experience into one customers remember.
The average Zendesk instance runs on roughly 40% of what it can do.
Views and routing half-configured. Automations that never fire. AI switched off. The distance between “we have Zendesk” and “Zendesk works for us” is usually just a handful of changes.
Four places where a few hours of expert tuning change how every customer is treated.
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No big-bang migrations — just a tight loop that ships visible wins fast.
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Your proposal up front and your completion record at the end — every change tracked from first finding to done. The status column tells the whole story at a glance.
See how we work →The Zendesk admin tool you've been missing. Click any trigger, automation, or macro and see exactly which tickets it fired on.
No account managers. No offshore handoff. Agile Plan Group is senior, independent Zendesk expertise — a decade of admin experience and a published Marketplace app — applied directly to your instance.
A free 30-minute audit. No commitment — you'll leave with three things worth fixing.