Coming soon · Building now

Text your customers where they already are.

SMS Notify sends ticket updates, appointment reminders, and support notifications via text message — so your customers stay in the loop without checking email all day.

Be first to know when it launches

We'll email you when SMS Notify is live. Early access for the first 50 signups.

No spam. Just a single email when we're ready.

✓ You're on the list. We'll be in touch soon.

What it does

Keep customers updated without lifting a finger.

When tickets change, your customers get a text. When they reply, it goes back to the right ticket. Zero extra work for your agents.

Ticket #4521 · Status Update

Hi Sarah — your support request has been assigned. We'll update you within 2 hours. Reply STOP to opt out.

Sent 10:42 AM

Ticket #4521 · Customer Reply

Thanks! Any ETA? My team is blocked.

Received 10:45 AM · Added to ticket

Ticket #4521 · Resolution

Your request is resolved. We've added a note to the ticket. Have a good day!

Sent 12:15 PM

What's in the box

Built for teams that move fast.

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Automatic ticket notifications

Send SMS when tickets are created, updated, assigned, or resolved. Triggers work the way Zendesk's do — clean conditions, easy setup.

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Two-way replies route to tickets

Customer replies to an SMS notification land right on the original ticket as a comment. No context lost, no manual linking.

CC'd contacts stay in the loop

Need to text the requester AND their manager? SMS Notify handles CCs and lets you control who gets what.

✓

TCPA & 10DLC compliant out of the box

STOP, HELP, and consent handling built in. Full opt-in/opt-out trail for compliance audits. No legal homework.

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Powered by Twilio

Enterprise-grade delivery infrastructure. Works with your own Twilio account or ours — your call.

Templates with merge tags

Reusable SMS templates with Zendesk merge fields like {{ticket.id}} and {{ticket.requester.name}}. Personal, fast, consistent.